Tesla Robotaxi Review: Hands-On Test Reveals Strengths and Flaws

Lisa Chang
6 Min Read

Last week, I found myself sitting in a vehicle with no steering wheel, traversing the hilly streets of San Francisco while no human controlled our journey. Tesla’s long-awaited robotaxi—unveiled earlier this summer to mixed reactions—is now being tested with select journalists, and I was among the first to experience what Elon Musk has called “the future of transportation.”

The sleek, minimalist interior of the robotaxi feels both familiar and alien. The absence of traditional driving controls is initially unsettling, replaced by a large central touchscreen that serves as the primary interface. The cabin, designed to accommodate four passengers, features premium materials and surprising spaciousness given the vehicle’s compact exterior dimensions.

“What we’re witnessing is the culmination of nearly a decade of autonomous driving development,” explained Sarah Chen, Tesla’s Director of Autonomous Vehicle Integration, who accompanied journalists during the demonstrations. “The system processes approximately 2,000 frames per second from eight cameras, creating a comprehensive environmental model that allows the vehicle to navigate complex urban settings.”

My 45-minute journey through San Francisco’s diverse neighborhoods showcased both impressive capabilities and concerning limitations. The robotaxi handled most traffic situations with remarkable competence, maintaining appropriate distances from other vehicles, responding to traffic signals accurately, and executing lane changes with human-like smoothness.

However, the experience wasn’t without incidents. During my ride, the vehicle hesitated awkwardly at a complex intersection with pedestrians crossing from multiple directions, creating a moment of uncertainty for both passengers and nearby pedestrians. On two occasions, a Tesla engineer monitoring the demonstration remotely had to intervene through the vehicle’s override system—once when construction barriers created an unusual road configuration not in the mapping system, and again when an emergency vehicle approached from behind.

These moments highlight the significant challenges remaining in the path to fully autonomous transportation. According to a recent MIT Technology Review analysis, urban environments present approximately 240 distinct “edge cases” that autonomous systems must master before achieving true human-equivalent driving capability. Tesla claims their system can currently handle roughly 85% of these scenarios without intervention.

Industry experts remain divided on Tesla’s approach to autonomous driving. While companies like Waymo and Cruise have focused on limited geographic deployments with extensive mapping and sensor redundancy, Tesla has pursued a vision-based system intended to scale rapidly across diverse environments.

“Tesla’s camera-only approach represents a bold engineering choice,” notes Dr. Rajesh Mehta, autonomous systems researcher at Stanford University. “They’re betting that advanced neural networks can extract sufficient environmental data from visual inputs alone, whereas competitors believe additional sensor types provide necessary redundancy for safety-critical systems.”

The economic implications of Tesla’s robotaxi service could be substantial. A Goldman Sachs report projects the global autonomous ride-hailing market could reach $285 billion by 2030, with early market entrants positioned to capture significant market share. Tesla plans to launch commercial robotaxi services in select cities by mid-2025, with pricing estimated at approximately 30% below current rideshare options.

For consumers, the experience offers glimpses of convenience alongside moments of unease. The ability to summon a vehicle through the Tesla app worked flawlessly during demonstrations, with the robotaxi arriving within minutes. The interior atmosphere, while comfortable, lacks the reassuring presence of a human operator—a psychological hurdle that companies must address as these services expand.

Regulatory frameworks remain another significant obstacle. While California, Arizona, and Texas have created pathways for commercial deployment of autonomous vehicles, most states and countries lack clear guidelines. The U.S. Department of Transportation recently announced plans to develop national standards for autonomous vehicle testing and deployment, potentially accelerating adoption.

What distinguishes Tesla’s approach is their apparent willingness to accept an iterative public deployment. “We’re being transparent about the current capabilities and limitations,” Chen emphasized. “The system improves through real-world operation and data collection.”

This methodology contrasts sharply with competitors like Waymo, which has prioritized extensive closed testing before limited public rollouts. Critics argue Tesla’s approach potentially exposes the public to developmental technology, while supporters contend that wider deployment accelerates safety improvements through diverse data collection.

As I concluded my robotaxi experience, I felt both impressed by how far the technology has progressed and cognizant of the substantial challenges ahead. The vehicle smoothly navigated complex traffic patterns and responded appropriately to unexpected events in most cases, yet the moments requiring human intervention underscored the gap between current capabilities and the fully autonomous future Tesla envisions.

For consumers considering whether to embrace this technology when it becomes commercially available, the decision may hinge on individual risk tolerance and specific use cases. Urban commuters with predictable routes may find the current capabilities sufficient, while those traveling in less-mapped areas or adverse conditions might prefer waiting for more mature iterations.

What’s undeniable is that autonomous transportation represents a fundamental shift in our relationship with mobility. Whether Tesla’s ambitious timeline proves accurate or optimistic, the direction of travel is clear—vehicles that drive themselves are transitioning from science fiction to everyday reality, bringing both promise and complexity to our transportation future.

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Lisa is a tech journalist based in San Francisco. A graduate of Stanford with a degree in Computer Science, Lisa began her career at a Silicon Valley startup before moving into journalism. She focuses on emerging technologies like AI, blockchain, and AR/VR, making them accessible to a broad audience.
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